NOTICE: Please Read This Website Disclaimer and Policies

Promat International and its subsidiaries (together “Promat”) maintain this website (the “Website”) to provide information about Promat and its products and services.  Promat is pleased to offer you access to this Website, as a “User,” subject to these Terms and Conditions of Use (the “Terms”) and our privacy statement below, (the “Privacy Policy”).

By using the Website, you agree to the Terms herein, including the Terms as they may be modified or revised from time to time.  You are encouraged to print out and to read this page and the Terms provided herein carefully, and to contact us with any questions that you may have before continuing your use of the Website.  Questions should be directed to William Gregg, General Manager, at  b.gregg@promat.us.

Website Content

The details provided on this Website are for informational purposes only.  INFORMATION ON THE WEBSITE IS PROVIDED “AS IS” WITHOUT EITHER EXPRESS OR IMPLIED WARRANTY and although it is believed to be accurate at time of posting, there may be some inaccurate, and/or out-of-date material.  Promat endeavors to keep the Website accurate and up to date, but NO REPRESENTATION OR WARRANTY is made regarding the suitability of the information contained on the Website for any particular purpose apart from a separate written agreement.  Further, mere viewing of the Website and its contents creates no contractual or business relationship between Promat and any User.


The content and design of the Website are subject to copyright protection, and are owned by Promat.  Parts of the Website may alternatively be presented under license from third party copyright owners.  Website content may not be reproduced by Users in any form or by any means, i.e. copied, reproduced, adapted, changed, modified, published or transmitted without Promat’s prior written consent.  In addition, no derivative works of any part of this Website may be created without Promat’s prior written consent.  Users are free to share links to pages within the Website with others, and to communicate with Promat representatives and distributors about goods and services by referencing content in the Website.

Technology Rights

Nothing in these Terms grants you any right to receive delivery of a copy of any product specifications or trade secrets.  Requests for proprietary information must be submitted separately.  Furthermore, your use of the Website shall in no way be deemed to grant, by implication, estoppel or otherwise, a license to any Promat technology, patents or trade secrets.


Certain of the names, logos, and other materials displayed on the Website constitute trademarks, service marks or logos (“Marks”) of Promat.  You acknowledge and agree that you shall have no right, license or authority to use such Marks without our prior written consent (or, if applicable, the prior consent of our licensors) and that the ownership of all such Marks and the goodwill associated therewith remains with and will inure to us (or, if applicable, our licensors).

Website Interruption

It is possible that our ability to provide the Website could be disrupted due to unanticipated or unplanned events such as viruses, hacking, power outages or the inadequate performance of equipment provided by us or by third parties, or by other events, including force majeure events.  You agree that Promat shall not be liable to you as a result of any loss or damage caused, directly or indirectly, by such events.

General Disclaimer

Neither Promat  nor its affiliates shall be liable for any loss or damage howsoever arising out of the use of this Website or any linked website or reliance upon any of its contents.  In addition, Promat makes no representations as to material found on websites published by others which may be accessed through this site.  Such information could be inaccurate, contain viruses, and present other problems for the user.  This general disclaimer is not restricted or modified by any of the following specific warnings and disclaimers.

Specific Warnings and Disclaimers

WE MAKE NO WARRANTY THAT THE WEBSITE WILL MEET YOUR REQUIREMENTS, OR THAT THE WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE; NOR DO WE MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE (INCLUDING ANY RECOMMENDATIONS), OR THAT DEFECTS IN THE WEBSITE OR ANY CONTENT INCLUDED HEREIN WILL BE CORRECTED.  Promat advises Users to carry out individual and/or independent precautions of virus checks when selecting material from this Website. Promat cannot accept any liability for any damage sustained to computers, networks, processors or servers as a result of this.

User Accounts

Certain pages of this Website may be accessed through User accounts.  These pages may be interactive, meaning that Users may set up a profile, enter data or upload documents or information as part of a corporate account.  In doing so, you represent, warrant and agree that any information, data or content you upload or otherwise provide to us in connection with the Website (“User Content”), will not include any content, material, data or information, regardless of form or medium, that in Promat’s sole discretion:

a) is (or contains or links to content, material, data or information that is) (i) abusive, vulgar, obscene, offensive, fraudulent, threatening, defamatory or libelous, (ii) used to disclose without permission private or personal matters concerning any person other than you or (iii) incites violence or advocates or encourages any illegal activity;

b) you do not have the full right or license to transmit or distribute to third parties under applicable law (such as third-party copyrights, moral rights, trade secrets, securities, or other proprietary rights), including under the other terms of service of any third party providing or assisting in making available such User Content, or under contractual relationships (such as nondisclosure agreements);

c) is used to impersonate any person, or falsely state or otherwise misrepresent your identity or your affiliation with a person or entity;

d) contains viruses, malicious code, corrupted files, “Trojan Horses,” or any other contaminating or destructive features that may damage someone else's computer; or

f) or is designed to interfere in any way with our continued provision and operation of the Website.

The safety and security of your information on your account depends to a great extent on you.  Where we have given you (or where you have chosen) a PIN or password for access to certain parts of our Website, you are responsible for keeping this information confidential.  We ask you not to share this information with anyone.

You can review and change your personal information by logging in and visiting your account profile page.

Linked Web Sites

Any links provided on this Website to other websites are not intended to provide an endorsement, approval, recommendation or preference by Promat, and Promat has no liability or responsibility whatsoever for the privacy practices or the content of those linked websites whatsoever.


We encourage everyone who uses information directly or indirectly from the Website to attribute said information to this Website and not to other websites.  Other sources are likely to change this information in some way and/or exclude factual data crucial to the understanding and application of that information. While the owners/hosts of this Website make every reasonable professional effort to provide accurate, complete and factual information, there will be from time to time some natural or implied changes brought about by or through the natural progression of internal or external business circumstances beyond the control of Promat, especially in the timeline between regular website updates. It is important to note that some if not all these changes may NOT be announced or notified through this Website.

Privacy Policy

This Privacy Policy has been created to demonstrate Promat’s commitment to website visitor privacy, and to help you understand more about how we collect, use, and disclose information from web site visitors.  Promat is committed to protecting your privacy through our compliance with this Policy.

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure.  However, we cannot promise that your personal information will remain secure.  We encourage you to use caution when sharing information.  Do not share your password with other people and pick secure passwords.

This Policy does not cover information that may be received from you outside of our normal web site operations.  This policy also does not cover information that you voluntarily make public.  This policy further does not apply to the practices of third parties who may provide services or features based on our sites or apps.  Furthermore, this Policy does not apply to third party applications that make use of Promat supplied hardware or software technology to provide location, proximity, context, or personalized experiences.

This Policy may change from time to time.  Your continued use after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Personal Information That You Provide

As noted above, you may provide information to us through our Website.  This information may consist of, but is not limited to, personal information (name, address, phone number, e-mail address, user ID and password), requests for services, information submitted with a credit application, bid information, quote requests and claim submissions.  We do not collect personal information about visitors to our Website except to the extent that you choose to provide such information voluntarily.

We do not generally share your collected personal information to third parties.  However, Promat International is a  part of the Etex Group of companies and your personal information shared by you may be shared within the organization’s offices or trusted, authorized dealers around the world.  All such entities are governed by this Privacy Policy and are bound by appropriate confidentiality and data transfer agreements.

Information That is Automatically Collected

When you visit our Website we, and third party vendors that we may use, may automatically collect information from you that consists of, but is not limited to, your IP address, connection information such as browser type and version, plug-in types and versions, operating system, length of visit to certain sites, demographic information, which of our web pages you visit and which web sites not affiliated with us that you visit in addition to other analytic tracking information.

When you visit our Website, we and third party vendors that we may use may send one or more cookies to your computer or other device that uniquely identifies your browser.  A cookie is a small file containing a string of characters that is stored as text files by your browser on your hard drive or processor.  We use cookies to track web analytics information and session information including user trends and search preferences.  The purposes for tracking include but are not limited to improving the quality of our services, storing and retrieving user preferences and providing you with advertisements that may be of interest to you as described immediately above.  Cookies collect anonymous information, both individually and in the aggregate, but do not collect personally identifiable information.

How Do We Use This Information?

Information that you provide is used for a variety of purposes including but not limited to contacting you, either by us or by an affiliate, regarding services or information you have requested or to process payments or claims you have submitted.  We use your information to respond to your requests or questions.  For example we may use your information to help you access your account if you forget your password.

We may also use or share your contact information, which information may be enhanced or merged with data collected from other sources to the extent permitted by law, to tell you about information you might find useful or interesting regarding our products and services as well as the products and services of our affiliates.  Personal information may also be shared, as necessary, with third parties to the extent necessary to process payments or to verify credit worthiness.

Information that is automatically collected is used to optimize Website performance, retrieve user preferences, and ensure data integrity as well as to provide third parties with usage statistics in an aggregated form that does not identify individual users.  We may use information to customize and improve your experience.  For example, we might look at usage trends to make sure our pages are easy to use.

In rare instances, we may be required to share your personal information in order to comply with a court order or legal discovery process, including to respond to any government or regulatory request.

Automatically collected information is also used by third party vendors to help us with on-line tracking and to provide you with targeted display advertisements, also known as behavioral advertising, on other web sites that you visit.  We and third party vendors, including Google, use cookies to provide you with these advertisements.  The cookies that we and third party vendors such as Google use to provide you with ads based on your past visits to our web sites include both first party cookies (such as the Google Analytics cookie) and third party cookies (such as the DoubleClick cookie) used together to report how the ad impressions and advertisements that you are provided and interact with are related to visits to our web pages.  We do not track URLs that you type into your computer browser, but we do use cookies to track which websites you visit on the Internet after you leave our web site.

Your Rights

You have a right to rectify, to change or correct any details you have already provided to Promat.  Please inform Promat through the appropriate e-mail contact, so that Promat can ensure that records are accurate and up to date.

You can set your browser to notify you before you receive cookies so you have a chance to accept the cookies, and you can set your browser to turn off cookies by updating your privacy settings in your browser.  Please note that if you choose to reject or disable cookies, your access to certain areas of our Website may be limited.  You may opt out of the use of cookies used for re-marketing purposes and behavioral advertising by visiting the Network Advertising Initiative opt out page at http://www.networkadvertising.org/managing/opt_out.asp.  If you prefer not to have your IP address and corresponding geographic information collected for web site analytic purposes, you may download and install the Google Analytic Opt-out Browser Add-on which is available at https://tools.google.com/dlpage/gaoptout/.  You may also change your ad settings at http://www.google.com/settings/ads to control certain interest based ads.

California Civil Code Section 1798.83 (and any other similar “shine the light” state laws) permits Users of our Website that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.  To make such a request, please send an e-mail to b.gregg@promat.us.

If you provide your e-mail address to opt in to receiving future commercial marketing e-mails from us, then we may send information to you about our products or services.  To opt out from receiving commercial marketing e-mail communications from us, please click on the opt-out (unsubscribe) link in any message you receive from us.

Changes to Privacy Statement

Promat has the right to amend its privacy statement from time to time without prior notice.  Any substantial changes made may/may not be announced/notified on this Website.  Questions regarding web site information collection and the Privacy Policy should be directed to us by e-mail to b.gregg@promat.us  or by writing to us at PROMAT Inc., 1731 Fred Lawson Drive, Maryville Tennessee  37801 – USA.

User Indemnity

You agree to defend, indemnify and hold harmless Promat, its affiliates, employees, directors, officers, and volunteers from any claims, actions, losses, damages, liabilities, judgments, settlements (each, a “Claim”), including all costs and expenses (including attorneys' fees and disbursements) therein, arising out of or relating to: (a) your breach or failure of your obligations under the Terms herein, (b) the gross negligence or willful misconduct of you in connection with use of the Website, or (c) the placement by you of a link or other means of access to the Website on or in any software program or e-mail or other electronic communication.